secloud Data Privacy

Secloud Privacy Policy  

Effective as of 01.01.2024 

Index 

  1. Introduction 
  1. About the policy 
  1. Your rights and preferences  
  1. Personal data 
  1. Usage of personal data 
  1. Sharing of personal data 
  1. Data retention and deletion 
  1. Transfer to other countries 
  1. Links 
  1. Personal data protection 
  1. Changes to this policy 
  1. Contact information 

1.Introduction  

Thank you for choosing Secloud 

We want to give you the best possible experience when using our services. To do so, we need to understand the needs of our customers – including you. This privacy policy is meant to transparently explain how we gather, store, share and use your personal data – As well as outline the controls and choices you have around when and how you choose to share your personal data with us as Secloud.  

  1. About the Policy 

This Policy sets out the details relating to your personal data relationship with Secloud AS. The policy applies to all Secloud services and any associated service (referred to as the “ Secloud Service”). Terms governing your use of the Secloud Service are defined in our Terms and conditions of use.  

We will, from time to time, develop new or offer additional services. If the introduction of these new or additional services results in any material change to the way we collect or process your personal data, we will provide you with more information or additional terms or policies. Unless stated otherwise when we introduce these new or additional services, they will be subject to this policy.  

The aim of this policy is to: 

  1. Ensure that you understand what personal data we collect about you, the reasons why we collect and use it, and who we share it with.  
  1. Explain the way we use the personal data that you share with us in order to give you the best user experience possible when using the Secloud Service.  
  1. Explain your rights and choices in relation to the personal data we collect and process about you and how we will protect your privacy.  

We hope this helps you to understand our privacy commitments to you. For further clarification of the terms used in this policy please contact us. Information on how to contact us if you have any questions or concerns, please see section 12 “Contact information”. Alternatively, if you do not agree with the content of this policy, please remember that it is your choice whether you want to use the Secloud Service.  

  1. Your rights and preferences

The General Data Protection Regulation (GDPR) gives certain rights to individuals in relation to their personal data. Accordingly Secloud are happy to offer transparency and access controls to facilitate that the users can take advantage of those rights. The rights afforded to individuals are:  

  • Right of access – the right to be informed of, and request access to, the personal data we process about you. 
  • Right of rectification – The right to request that we amend or update your personal data where it is inaccurate or incomplete.  
  • Right to erasure – the right to request that we delete your personal data;  
  • Right to restrict – the right to request that we temporarily or permanently stop processing all or some of your personal data.  
  • Right to object – the right, at any time, to object to us processing your personal data on grounds relating to your particular situation, and the right to object to your personal data being processed for direct marketing purpose.  
  • Right to data portability – the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party´s service 
  • Right not to subject to automated decision-making – the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.  

In order to enable you to learn more about these rights, exercise these rights with ease, and record your preferences in relation to how Secloud uses your personal data, we provide the following resources: 

  • Privacy settings – allows you to exercise choices about the processing of certain personal data, and an automated download function to download basic account and usage information  
  • Notification settings – Allows you to choose which marketing communications you receive form Secloud.  
  • Cookies policy – provides more information on how we use cookies, including for interest-based advertising. You will also find information about how you can manage your cookie preference and opt-out of certain types of tracking.  

If you have any questions about your privacy, your rights or how to exercise them, please contact us using the “Contact Us” form on the website.  

  1. Personal data we collect from you

We have set out in the tables below the categories of personal data we collect and use about you and how we collect it:  

The table below describes personal data collected when you sign up for the Secloud Service:  

Categories of personal data 

Description of category 

User data 

This is the personal data that is provided by you or collected by us to enable you to sign up for and use the Secloud Service. Depending on the type of Secloud Service plan you sign up for, this may include your username, email address, phone number, birth date, gender, street address and country.  

Some of the personal data we will ask you to provide is required in order to create your account. You also have the option to provide us with additional personal data in order to make your account more personalized.  

The table below describes personal data collected through your use of the Secloud Service: 

Categories of personal data 

Description of category 

Usage data 

This is the personal that is collected about you when you´re accessing and/or using the Secloud Service, including:  

  • Information about your type of Secloud Service plan. 
  • Inferences drawn about your interests and preferences based on your usage of the Secloud Service.  
  • Certain technical data, which may include:  
  • URL information 
  • Online identifiers including cookie data and IP addresses 
  • Information about the types of devices you are using such as unique device IDs, network connection type, provider, network and device performance, browser type, language, information enabling digital rights management and operating system. 

The table below describes personal data  

Categories of personal data 

Description of category 

Payment and Purchase data 

We may collect personal data if you sign for a Trial or purchase any of our paid subscriptions (as defined in the Terms of Condition) or make other purchases through the Secloud Service. The exact personal data collected will vary depending on the payment method but will include information such as:  

  • Name 
  • Date of birth 
  • Credit or debit card type, expiration date, and certain digits of your card number 
  • Postal code 
  • Mobile phone number  
  • Details of your purchase and payment history 

Surveys and sweepstakes data 

When you complete any forms, responds to a survey or questionnaire we collect the personal data you provide.  

The table below describes personal data collected from third party sources. 

We collect personal data about you from various third parties. These third-party sources vary over time and include the following:  

Categories of personal data 

Description of category 

Technical service partners  

We work with technical service partners that provide us with certain data, such as mapping IP addresses to non-precise location data, to enable us to provide the Secloud Service, content, and features.  

Payment partners  

If you choose to pay for a service or feature by invoice, we may receive data from our payment partners to enable us to send you invoices, process your payment and provide you with what you´ve purchased.  

Advertisers and other advertising partners  

We may obtain certain data about you, such as cookie id, mobile device id, or email address, and inferences about your interests and preferences from certain advertisers and advertising partners that allow us to deliver more relevant ads and measure their effectiveness.  

5.What we use your personal data for 

When you use or interact with the Secloud Service, we use a variety of technologies to process the personal data we collect about you for various reasons. We have set out in the table below the reasons why we process your personal data, the associated legal bases we rely upon to legally permit us to process your personal data and the categories of personal data (identified in section 4) used for these purposes:  

Description of why Secloud process your personal data (Processing purpose) 

Legal Basis for the processing purpose 

Categories of personal data used by Secloud for the processing purpose 

To provide and personalize the Secloud Service 

  • Performance of a contract 
  • Legitimate interest 
  • Consent 
  • User data 
  • Usage data 
  • Payment and purchase data 

To understand, diagnose, troubleshoot and fix issues with the Secloud Service 

Performance of a contract 

  • Legitimate interest 
  • User data  
  • Usage data 

To evaluate and develop new features, technologies and improvements to the Secloud Service 

  • Legitimate interest  
  • Consent 
  • User data 
  • Usage data 

For marketing, promotion and advertising purposes 

  • Legitimate interest 
  • Consent 
  • User data 
  • Usage data 

To comply with legal obligations and law enforcement requests.  

  • Compliance with legal obligations 
  • Legitimate interest 
  • User data 
  • Usage data 
  • Payment and purchase data 
  • Surveys and sweepstakes data.  

To fulfill contractual obligations with third parties, for example licensing agreements and to take appropriate action with respect to reports or intellectual property infringement and inappropriate content  

  • Legitimate interest 
  • User data 
  • Usage data 
  • Payment and purchase data 

To establish, exercise, or defend legal claims 

  • Legitimate interest 
  • User data 
  • Usage data 
  • Payment and purchase data 
  • Surveys and sweepstakes data 

To conduct business planning, reporting and forecasting.  

  • Legitimate interest 
  • User data 
  • Usage data 
  • Payment and Purchase data 

To process your payment.  

  • Performance of a contract  
  • Compliance with legal obligations  
  • User data 
  • Payment and purchase data 

To detect fraud, including fraudulent payments and fraudulent use of the Secloud Service 

  • Performance of a contract 
  • Compliance with legal obligations 
  • Legitimate interest 
  • User data 
  • Usage data 
  • Payment and purchase data 

To conduct research, surveys and sweepstakes 

  • Performance of a contract  
  • Legitimate interest  
  • Consent 
  • User data 
  • Usage data 
  • Surveys and sweepstakes data 

If you require further information about the balancing test that Secloud has undertaken to justify its reliance on the legitimate interest legal basis under the GDPR, please see section 12 “Contact Information” for further details on how to contact us.  

  1. Data retention and deletion

We keep your personal data only as long as necessary to provide you with the Secloud Service and for legitimate and essential business purposes, such as maintaining the performance of the Secloud Service, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal data for as long as you are a user of the Secloud Service.  

If you request, we will delete or anonymize your personal data so that is no longer identifies you, unless we are legally allowed or required to maintain certain personal data, including situations such as the following:  

  • If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved. 
  • Where we need to retain personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law. 
  • Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users. 
  1. Transfer to other countries

Secloud may share your personal data globally with Secloud affiliates in order to carry out the activities specified in this policy. Secloud may also subcontract processing to, or share your personal data with third parties located in countries other than your country. Your personal data, therefore, may be subject to privacy laws that are different from those in your country.  

Personal data collected within the European Union and Switzerland may, for example, be transferred to and processed by third parties located in a country outside of the European union. In such instances Secloud shall ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and, in particular, that appropriate contractual, technical, and organizational measures are in place such as the Standard Contractual Clauses approved by the EU Commission.  

For further details of the security measures we use to protect your personal data, please see section 10 “Personal data protection” of this policy.  

  1. Links

We may display advertisements from third parties and other content that links to third-party websites. We cannot control or be held responsible for third parties´ privacy practices and content. If you click on a third-party advertisement or link, please understand that you are leaving the Secloud Service and any personal data you provide will not be covered by this policy. Please read their privacy policies to find out how they collect and process your personal data.  

  1. Personal data protection

We are committed to protecting our users´ personal data. We implement appropriate technical and organizational measures to help protect the security of your personal data; however, please note that no system is ever completely secure. We have implemented various policies including pseudonymization, encryption, access, and retention policies to guard against unauthorized access and unnecessary retention of personal data in our systems.  

Your password protects your user account, so we encourage you to use a strong password that is unique to your Secloud account, never share your password with anyone, limit access to your computer and browser, and log out after having used the Secloud Service.  

  1. Changes to this policy 

We may occasionally make changes to this policy.  

When we make material changes to this policy, we´ll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the Secloud Service or by sending you an email and/or a device notification. We may notify you in advance.  

Please, therefore, make sure you read any such notice carefully.  

  1. Contact information 

Thank your for reading our policy. If you have any questions about this Policy, please the “Contact Us” form on www.secloud.com, emailing [email protected], or by writing to us at the following address: 

secloud AS 

Rådhusgata 15 

3211 Sandefjord 

Norway